Compliance Monitoring


P&G’s approach starts with clear policies, expectations and goals. But we recognize we need to go further through Grievance Reporting and Compliance Monitoring

P&G Palm Grievance Tracker

Grievance monitoring and resolution has always been an integral part of our work. In 2020 we made a commitment to publicly share a P&G Palm Grievance Tracker. The first tracker was published in January 2021, going forward we will update 3 times per year. The latest is available here.

P&G Palm Grievance Tracker

Grievances: What, How, Where

What does P&G define as a “Grievance”?

P&G defines a grievance related to palm oils as any complaint, allegation or concern we receive or identify that is inconsistent with: P&G’s Supplier Expectation, our Responsible Palm Sourcing Policy or any relevant P&G corporate policies on governance and human rights. Grievances may cover both environmental and social concerns.

How are “Grievances” identified?

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  • Through our on-going supply chain monitoring systems including via P&G’s Earthqualizer based environmental monitor
  • Via a supplier, partner, P&G employee, or Supplier employee
  • From a third party – individual, NGO, human rights defender, media, or other stakeholder, that report a concern to P&G
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    Where can I report a “Grievance” directly to P&G? - P&G’s Worldwide Business Conduct (WBCM) Helpline

    As part of P&G’s commitment to a speak-up culture, since 1992, P&G has maintained an avenue for employees to report concerns regarding violations which are against the law or P&G’s policies. In 2004 P&G expanded the system to allow those inside and outside P&G to raise grievance concerns.

    We encourage anyone who has identified a potential concern to report it to us.

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    Implementation of Satellite Enabled Enterprise-Wide Monitoring of Palm Supplier Operations

    In 2020, we worked with Earthqualizer to deploy satellite/ mapping technology to allow us to enhance our proactive tracking and investigation of potential deforestation, development on peat and fires in our supplier enterprise-wide supply chains.

    The system is based on the use of aerial/satellite imagery, concession maps and knowledge of high-conservation value (HCV)/ high-carbon-stock (HCS) areas. A key feature of this system is its accuracy, level of precision and timeliness of the tracking system at a supplier group level. It allows us visibility to track actions beyond the mills and at the plantation level. This enables us to quickly identify the emergence of a potential concern, to act swiftly to halt any destructive land-use practice and drive for timely resolution of conflict or concerns.

    The combination of analytical capacity and big data has made the Earthqualizer system a useful tool to help monitor our No Deforestation and Peat (NDP) elements of our P&G Palm Policy and Supplier Expectations. This technology will enable us to monitor palm oil concession owned by companies inside our palm supply chain with a primary focus on Indonesia, Malaysia and Papua New Guinea.


    At P&G respecting Human right is Fundamental to how we manage our Business and we expect our business partners to operate in the same manner. When issues or concerns arise, we engage with our suppliers, assess the problem and use our resources and practical guides and expertise to be part of the solution.

    In 2019, following continued concerns raised in relation to human and labor rights at FGV Holdings Behard (FGV) we choose to step in to support them in accelerating change. This involved engaging the Fair Labor Association (FLA) an independent and respected expert in the field of labor rights, so they could help guide action plans and accelerate change at FGV. Fair Labor Association (FLA) publishes action plans and progress. To learn more:

    Latest Action Plans and Progress Monitoring:

  • FGV ACTION PLAN WITH FLA: Action Plan was published by FLA in March 2020
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    September 2020: 1st FGV PROGRESS REPORT
  • FGV PROGRESS REPORT: Progress Report was published by FLA in September 2020
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